1. General
1.1. Welcome to the website of Delek Lubricants Ltd., Company No. 510928294 (hereinafter: the “Company”). The Company respects the privacy of website users and is committed to protecting the personal information provided to it in accordance with the Israeli Protection of Privacy Law, 5741–1981, the Protection of Privacy Regulations (Data Security), 5777–2017, and the provisions of any applicable law governing its activities.
Last updated: September 2, 2026.
1.2. The purpose of this Privacy Policy is to explain to website users what personal information is collected in connection with their use of the website, the circumstances in which it is collected, the purposes for which it is used, the parties to whom it may be disclosed, how it is retained, and users’ rights with respect to such information.
1.3. This Policy applies to all use of the Company’s website, including the provision of information through contact forms and other forms available on the website, the uploading of files where permitted through a particular form, contacting the Company by email, telephone, or any other means of communication made available by the Company to website users.
1.4. As a general rule, use of the website does not require the provision of personal information. However, the use of certain services, such as contacting the Company, receiving information about its products, or requesting a quotation, may require the provision of certain details. Where such information is not required by law, its provision is voluntary. Failure to provide information required in order to process an inquiry may prevent the Company from handling the inquiry or providing the requested response.
1.5. Where the website contains links to third-party websites or services, use of such websites or services is subject to the terms of use and privacy policies of those third parties. The Company is not responsible for the content of such websites or for the manner in which information is collected and processed through them.
1.6. The Company may update this Privacy Policy from time to time, including as a result of changes to the website’s operation, the Company’s services, or applicable legal requirements. The date of the most recent update will appear at the top of this document. Where material changes are made to the manner in which information is processed, the Company will act in accordance with applicable law.
1.7. For any questions concerning this Privacy Policy or the manner in which personal information is processed, the Company may be contacted using the contact details set forth in Section 6.4 below.
2.1. The Company collects and processes personal information to the extent necessary for its business activities, responding to inquiries received through the website, providing its services, operating and securing the website, complying with applicable law, and protecting its rights.
2.2. The Company seeks to limit the collection of information to the extent necessary for the purposes for which it is collected.
2.3. When contacting the Company through the website or by other means of communication, the user may provide the Company with personal information, including:
2.3.1. Full name.
2.3.2. Telephone number.
2.3.3. Email address.
2.3.4. Company or organization name, if provided.
2.3.5. The content of the inquiry and any additional information the user chooses to provide.
2.3.6. Files and documents that the user chooses to upload through forms on the website, where such functionality is available.
2.4. Users are requested to refrain from providing personal information that is not necessary for handling their inquiry, particularly information of a sensitive nature, unless providing such information is necessary for the inquiry.
2.5. During use of the website, certain technical information may be collected automatically, including IP address, browser type and version, operating system, device type, dates and times of visits, duration of use, pages viewed, referral source, and other technical data.
2.6. Such information may be collected through cookies and similar technologies and through third-party services integrated into the website, as described in Section 3 below.
2.7. The Company may use the personal information collected for the following purposes:
2.7.1. Handling inquiries received through the website and responding to users.
2.7.2. Contacting users in accordance with their inquiries or requests.
2.7.3. Providing information regarding the Company’s products, services, or activities, where requested by the user.
2.7.4. Managing engagements and relationships with customers and business partners.
2.7.5. Operating, maintaining, and securing the website and improving its performance and user experience.
2.7.6. Analyzing website usage data and generating statistical information for the purpose of improving the website and services.
2.7.7. Identifying malfunctions, preventing unauthorized use, and maintaining the security of the Company’s information systems.
2.7.8. Complying with applicable law, court orders, or requirements of competent authorities.
2.7.9. Protecting the Company’s legal rights, resolving disputes, and conducting legal proceedings, where necessary.
3.1. The website uses cookies and similar technologies for its proper operation and security, saving preferences, analyzing website usage, and improving the user experience.
3.2. A cookie is a small data file stored on the user’s device through the browser. Among other things, cookies make it possible to identify the browser being used, save user preferences, and analyze how the website is used.
3.3. The website may use essential cookies, functional cookies, analytics cookies, and other cookies according to the services operated on the website.
3.4. The website uses Google Analytics to analyze usage data and generate statistical information, Google Tag Manager to manage and deploy tags and technological services on the website, and Google Maps to display maps and geographical information. In connection with the use of these services, certain technical information regarding use of the website may be collected and processed by Google in accordance with its terms of service and privacy policy.
3.5. The website operates a cookie preference management mechanism that allows users to choose between essential cookies only and additional categories of cookies, according to the options presented on the website.
3.6. Users may also manage or block cookies through their browser settings. Blocking certain cookies may affect the operation of the website or the availability of some of its services.
3.7. Non-essential cookies will be activated in accordance with the user’s choices and subject to applicable law.
4.1. The Company may disclose personal information to third parties that provide services required for the operation of the website, the Company’s business activities, and the provision of its services, to the extent necessary for the performance of such services and in accordance with applicable law.
4.2. Among other parties, information may be disclosed or made accessible to the website hosting provider, ErezNet, to service providers assisting with website maintenance and security, and to Google in connection with the use of Google Analytics, Google Tag Manager, and Google Maps.
4.3. The Company may also disclose personal information to third parties where required by law, a court order, or a request from a competent authority; for the purpose of protecting the legal rights of the Company or a third party; or in connection with a merger, acquisition, organizational restructuring, or transfer of business activities, subject to applicable law.
5.1. According to the information provided to the Company, the website is hosted in Israel through ErezNet.
5.2. However, in connection with the use of international services integrated into the website, including the Google services described in this Policy, certain technical information may also be processed or stored outside Israel, in accordance with the infrastructure and terms of service of those providers.
5.3. Where personal information is transferred outside Israel, such transfer will be carried out in accordance with applicable law, including the provisions governing the transfer of information outside the borders of the State of Israel.
6.1.1. The Company takes reasonable and generally accepted organizational and technological measures to protect the personal information in its possession, taking into account the nature, scope, and sensitivity of the information and applicable legal requirements.
6.1.2. The Company acts to reduce the risk of unauthorized access, unauthorized use, alteration, disclosure, or loss of personal information.
6.1.3. The Company cannot guarantee absolute protection against unauthorized intrusion into its systems or against information security incidents beyond its control.
6.2.1. As of the date of the latest update to this Policy, the Company does not operate fixed automatic deletion periods for inquiries received through the website or for technical logs. Such information may be retained for as long as necessary for the purposes for which it was collected, for managing the Company’s activities, complying with legal obligations, protecting the Company’s rights, or as otherwise required by law.
6.2.2. The Company may delete or anonymize information when there is no longer a reasonable need to retain it, subject to any retention obligations applicable to the Company under law.
6.3.1. Subject to the provisions of the Protection of Privacy Law, an individual is entitled to review personal information concerning them that is held in a database maintained by the Company.
6.3.2. Where a user believes that the personal information retained about them is inaccurate, incomplete, unclear, or outdated, they may contact the Company and request that the information be corrected or updated. Such request will be reviewed in accordance with applicable law.
6.3.3. The exercise of such rights may be subject to verification of the requesting party’s identity and to limitations prescribed by law.
6.4.1. Questions, requests, or inquiries regarding this Privacy Policy or the Company’s processing of personal information may be submitted using the following contact details:
Email: website@deleklubes.com
Mailing address: 1 Yitzhak Rabin Street, Lod, Israel
Telephone: 1-700-502-260
6.4.2. The Company will review each inquiry received and handle it in accordance with applicable law.
6.5.1. This Privacy Policy shall be governed by the laws of the State of Israel.
6.5.2. Any dispute relating to this Privacy Policy shall be brought before the competent court in accordance with applicable law.
Delek Lubricants – Privacy Policy
